Frequently Asked Questions
Can I make changes to my order after it has been submitted?
When will my credit card be charged?
Which payment methods do you accept?
Who will fulfill my order?
How can I check my order status?
When will I receive my order?
In stock items will generally deliver within the following timeframes:
- Standard: Orders placed before 3:00 PM EST will ship same day for delivery within 3–5 business days.
- Expedited: Orders placed before 3:00 PM EST will ship same day for delivery in 1–3 business days. Orders placed after 3:00 PM EST will arrive in 2–3 business days.
- Rush: Orders placed before 11:00 AM EST will ship same day for next business day delivery. Orders placed after 11:00 AM EST will arrive in 2 business days.
All orders are subject to review. An order placed before the cut off time may not ship the same day, if the order is held for review. Orders held for review will only be released on business days, excluding holidays.
Some orders qualify for late shipment cutoff times.
If your order is urgent, please place your order by phone (800-520-2392) to ensure your order ships the same day.
Backordered items will ship when inventory becomes available. You will not be charged until the order has shipped. Your items will ship via the shipping method chosen during checkout.
How are shipping costs calculated?
Shop Xerox offers free ground shipping on supplies-only orders.
For all other orders, shipping is calculated based on the shipping method chosen and the weight of your order. Items ordered may be split into different shipments to expedite delivery. Split shipments do not result in additional costs.
|Up to 10 lb
Up to 4.53 kg
|10.01 to 25 lb
4.54 to 11.34 kg
|25.01 to 50 lb
11.35 to 22.68 kg
|50.01 to 70 lb
22.69 to 31.75 kg
|Over 70 lb
Over 31.75 kg