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In some cases, an order can be changed after it's been submitted. Call 800-520-2392 to speak to a Shop Xerox representative. Shop Xerox representatives are available Monday-Friday, 8:00am-6:00pm ET.
First, we'll get an authorization and hold the funds on your card. You will then see the actual charge on your card approximately 1–2 days after your order ships.
Visa, MasterCard and American Express are accepted. At this time, we cannot accept payment with gift cards (such as Visa gift cards). Your credit card will be charged by CDW, and CDW Canada Corp. will be reflected on your statement.
If you are signed in, your recent web orders will be displayed in Your Shop Xerox Account side bar on the right side of the page. If you are not signed in and/or need order status for an order placed over the phone, you can check your order status by entering your order number and email address.
In order to secure your transaction, we need to create a secure connection between your computer and our website. Unfortunately, security exploits have made it difficult for older browsers to do this and we have disabled insecure purchases for your safety. Users of Internet Explorer 6, for example, are completely disabled. You may wish to upgrade your older browser to enjoy a faster, easier, more secure browsing experience or call us at 866-495-6286 to make a purchase by phone.
In stock items will generally arrive within the following timeframes:
All orders are subject to review. An order placed before the cut off time may not ship the same day, if the order is held for review. Orders held for review will only be released on business days, excluding holidays.
Some orders qualify for late shipment cutoff times
If your order is urgent, please place your order by phone (800-520-2392) to ensure your order ships the same day.
Backordered items will ship when inventory becomes available. You will not be charged until the order has shipped. Your items will ship via the shipping method chosen during checkout.
Shop Xerox offers free ground shipping on supplies-only orders. For all other orders, shipping is calculated based on the shipping method chosen and the weight of your order. Items ordered may be split into different shipments to expedite delivery. Split shipments do not result in additional costs.
|Up to 10 lb
Up to 4.53 kg
|10.01 to 25 lb
4.54 to 11.34 kg
|25.01 to 50 lb
11.35 to 22.68 kg
|50.01 to 70 lb
22.69 to 31.75 kg
|Over 70 lb
Over 31.75 kg
All items within an order will ship to a single address in Canada. We cannot ship to destinations outside of Canada or to a Post Office Box. US customers, please visit www.shop.xerox.com.
Once your order ships, we'll send you a shipment confirmation email. This shipment confirmation email will contain a tracking number that you can use to check the progress of your shipment. You can also check your order status online by entering your order number and email address.
All Xerox printers and multifunction printers are eligible for installation/setup services. Call 800-520-2392 for details and pricing.
To place a return, contact CDW Customer Relations (800-520-2392, email@example.com) to request a Return Merchandise Authorization (RMA) Number. You'll need to provide your name, applicable invoice number, product serial number, and reason for your return. You'll have five days to return a product after the RMA is issued. Return your product in its original box and include any packing materials, manuals, etc. that arrived with your product. You are responsible for the shipping fees for returning the product, and you are strongly advised to purchase full insurance to cover any loss or damage to your item(s) in transit. All accepted returns are subject to a minimum 15% restocking fee. CDW must receive your product within 30 days of invoice date to be eligible for a credit or exchange. CDW will pay for the cost of shipping replacements or exchanges of returned items, and will match the shipping method used to return the product. View CDW's return policy.
If a product arrives damaged, please refuse the product upon original delivery attempt. If damaged products are accepted from the carrier, the damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify us (800-520-2392, firstname.lastname@example.org) within 15 days of delivery acceptance to arrange for a carrier inspection and a pick up of damaged products. Timely receipt of this information is necessary for CDW to file a damage claim.
CDW will accept most defective products that are returned within 15 days of the invoice date. A credit, replacement, exchange or repair will be issued. After 15 days, only the Xerox warranty applies.
Visit shop.xerox.ca, and click on the link ‘forgot password’ on the right sidebar of the site. Complete the password recovery form and a new password will be emailed to you. .
Visit the metered customer page to submit your reading.
Sign in to your account to view your online order history. You may also check your order details by entering your order number and email address.
Xerox respects your privacy. If you do not wish to receive promotional material from Xerox, please visit xerox.ca/optout. Please note that you will still receive order and account related emails.
We recently upgraded our web site from Xerox Direct to Shop Xerox. This enhancement requires Xerox Direct customers to register for a new Shop Xerox account, and create a new password. Xerox Direct order history is unfortunately not available on the new Shop Xerox website. We apologize for any inconvenience that this may cause.
Please call 877-360-4266 to get the status for an order placed through Xerox Direct.
Please call 877-360-4266 to initiate a return for item(s) ordered through Xerox Direct.
My Supplies is available to customers with contracted pricing in place.
First time users: Please have your 9-digit Xerox Supplies Customer Number and a recent Supply Master Order Number available.
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800 520 2392